Disk D) Data not loading and being disconnected

[Leviner]

Explanation:

After starting the notebook, the disk appears to work fine, but after few minutes, when I try to work with it, it instantly disconnects along with all the things on it from my whole notebook and it is nowhere to be found. Restarting brings the disk back, but after few minutes, it again disconnects and I'm stuck with the basic C) disk Windows and the E) disk Recovery.

When I go check the Intel Rapid Storage Technology to see if it is even registered, it shows me that the Internal Port 5, on which is the disk D) supposed to be connected on isn't being used by anything and is opened.

When I go to check the Computer Properties, to look if it is shown there, It also isn't being registered by the notebook.

Yet when the disk D) is actually available to me for the certain period of time, It is shown in the Computer Properties and also the Intel Rapid Storage Technology, which doesn't acknowledge any kind of a problem with it.

Usual cause:

The disk is often disconnected when I'm trying to work on it (downloading, playing something from it), although sometimes the disk doesn't even connect when I start or restart the notebook.

[Echo_Lake]

@Leviner

Thank you for posting on the HP Support Community.

• Did you make any changes in the settings of your PC prior to the issue?
• Did this happen after a recent window or software update?
• Could please share the picture of the drive?
• Are you getting any error message or code?
  The possible causes for Hard Drive Not Responding Bad sectors File system errors.

While you respond to that, let's try these steps:  
Test the hard drive using HP PC Hardware Diagnostics:
Please click here to download sp98768.exe, or go to the HP PC Hardware Diagnostics Supporting Website.

1. Plug the AC adapter into the computer.
2. Press the Power button for at least five seconds to turn off the computer.
3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
5. In the Component Tests menu, click Hard Drive.
6. Click the Quick Test.
7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST,

Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Leviner]

The problem with the disk started to occur with some of the recent Windows updates, or at least that is how it looks to me.

I have not made any changes to the default settings except switching my default Internet Browser.

I have done the tests as you have recommended and results were:

The Quick test didn't manage to find anything

The Extensive test has found a problem with Failure ID: QAHV62-9729RF-XD7W3F-61FC03

That is all that I have managed to find out with the tests.

[Echo_Lake · Accepted solution]

@Leviner

Thank you for posting back. 

This is failure ID refers to Hard Disk 1 Full Test Failure,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.