• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Model number : A17KGPA, 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Scorpy34, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

It seems like you are facing the hall sensor issue, which affected sleep functionality due to overheating. The hall sensor, which detects the opening and closing of the laptop lid, is positioned near the heatsink. Over time, especially under high thermal loads common in gaming scenarios, the sensor can degrade due to heat exposure. This degradation causes the laptop to mistakenly detect the lid as closed, leading to symptoms like black screens, unresponsive keyboards, and failure to power on. 
Try disconnecting the hall sensor's ribbon cable. This action prevents the system from misinterpreting the lid's state, allowing the laptop to function normally.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

View solution in original post

2 REPLIES 2
HP Recommended

@Scorpy34, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

It seems like you are facing the hall sensor issue, which affected sleep functionality due to overheating. The hall sensor, which detects the opening and closing of the laptop lid, is positioned near the heatsink. Over time, especially under high thermal loads common in gaming scenarios, the sensor can degrade due to heat exposure. This degradation causes the laptop to mistakenly detect the lid as closed, leading to symptoms like black screens, unresponsive keyboards, and failure to power on. 
Try disconnecting the hall sensor's ribbon cable. This action prevents the system from misinterpreting the lid's state, allowing the laptop to function normally.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

HP Recommended

If you disable the Hall sensor, the processor wattage in the device will be limited. Your device will experience high heat and performance issues. This has been proven in tests. How do you plan to prevent this situation?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.