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‎11-16-2021 11:20 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 16-a0xxx
Operating System: Microsoft Windows 10 (64-bit)

After performing a clean install of the Windows 10, I cannot use the NVIDIA 1650 card anymore. Nothing related to the card shows up in Device Manager, even after checking "show hidden devices". Preinstalled NVIDIA GeForce Experience and NVIDIA Control Panel does not work. I tried uninstalling/reinstalling intel UHD Graphics driver, update the BIOS, download the NVIDIA drivers from HP site,... but none have worked. Please help.

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3 REPLIES 3

‎11-16-2021 03:19 PM

HP Recommended

@fg_hienle 

 

Please start over again and use the following order

 

(a) Install Intel video driver first

(b) Then install Nvidia driver

 

Regards.

BH
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‎11-16-2021 03:47 PM

HP Recommended

Unfortunately, I'm stuck at the NVIDIA installation step. The setup said it could not detect the compatible hardware. I downloaded it from the HP site.

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‎11-16-2021 07:51 PM - edited ‎11-16-2021 10:38 PM

HP Recommended

fg_hienle_0-1637117406142.png

I reinstalled the system and now it shows some unknown device. But attempting to install the NVIDIA driver is still unsuccessful.

Update: It is gone again.

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