Freezing Touchpad

[FleeingGlory]

My Trackpad freezes at random moments, slowing down massively becoming unresponsive, the rest pf the computer remains responsive, I then use the function key to disable then reenable my trackpad and it becomes responsive instantly.

I have Reinstalled drivers, but this did not fix the issue, I have reverted my drivers to an older instance, but this did not fix the issue, other mice i plugged in have worked without error. I have updated windows this did not fix the issue, i have since reverted windows back to the previous instances and this has not fixed the issue.

It seems as if this is a software issue of some sort as doing the lock mouse pad shortcut then, re-enabling my mousepad seems to work to temporarily fix it. I have ensured that the disable mousepad shortcut is disabled, and that im not just locking my own keypad. Is there anything else i should try before i go and send back this computer for repair under warranty, and were is the RMA portal, seems to be hidden. 

[Nirvana_95]

Hi @FleeingGlory 

Welcome to the HP Support Community. From what I have understood, your touchpad is freezing while using. I see that you have already performed most of the troubleshooting steps. I appreciate that.

This could be a software-related issue. Let's confirm that so that we can proceed further and resolve this accordingly.

Could you please test the touchpad in safe mode and let me know if it works fine in safe mode. Here is a link that will help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @FleeingGlory 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[FleeingGlory]

Yep this confirms a software side issue, the freezing clears up in safe mode, so I'm going to try a total fresh install of windows some app must be setting it off, this should resolve the issue, I'll let you know if it doesnt.

[Nirvana_95]

That's great!

If the system was working fine in the safe mode, it is an issue with the software itself. Operating System Reinstallation will fix it.

Please try and let me know the outcome of it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @FleeingGlory 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[FleeingGlory]

So I Re-installed windows, and this has not resolved the issue, the freezing is less common now, which is good, but still occurs. I Have no clue what to do now, any suggested next steps?

[FleeingGlory]

I am going to load up safe mode one more time, maybe it just didn't freeze by chance, and safe mode did not fix the issue.

[Nirvana_95]

Please try in safe mode again after the reinstallation. Please keep me posted on the update.

Have a nice day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[FleeingGlory]

Still occurring in safe mode, i was wrong the first time, maybe this is hardware related, that really sucks if it is.