GPU Broken

[MegaV6]

I have a problem with my computer which I suspect is a GPU problem. The first problem is that I get this glitchy video screen on videos on websites or gifs on discord(just a few examples). This would cause the whole page to freeze and slow down the whole app or page. My second problem is that sometimes my screen freezes and starts making this really loud buzzing noise. Does anyone know how to file for warranty on HP or contact someone in HP to open a case? Thank you!

[Yug_Sakariya]

First find which gup is broken iGPU or dGPU

By switch GPUs and upgrade GPU driver,

If that doesn't work then go to nearest hp service station. There you can claim you warranty 

[MegaV6]

It's the Dgpu, cause that's the one I'm using and I've been only using the dGPU

[Yug_Sakariya]

which device you have?

[NonSequitur777]

@MegaV6,

Welcome to our HP Community forum!

Let's get you some proper assistance.

It does sound like a potential GPU or GPU driver issue -especially since you’re getting video corruption, page/app freezes, and a loud buzzing noise (often an audio buffer loop from the crash). That said, before going through warranty, it’s worth checking if a clean graphics driver reinstall fixes the problem -assuming you can actually 'see' what you're doing on your gaming laptop!

Basic troubleshooting steps (optional, but may save you time before sending it in):

1. Update or reinstall GPU drivers

   • If you have an NVIDIA GPU: download the latest driver from Nvidia’s driver page.

   • Use Display Driver Uninstaller (DDU) in Windows Safe Mode to remove the current driver before reinstalling.

2. Run HP diagnostics

   • Press Esc repeatedly at startup → F2 → run Component Tests on the GPU.

3. Test with an external monitor (if possible) to see if the problem is on the GPU output or the laptop screen.

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If the issue persists and your system is under warranty:

Check your warranty status: https://support.hp.com/us-en/check-warranty.

You can contact HP directly to start a service case:

• US: HP Support Contact Page – select your product → choose “Contact HP Support.”

• Have your product serial number and proof of purchase ready.

Filing a warranty claim:

1. Visit the HP Support page linked above.

2. Enter your serial number and location.

3. Choose the issue category (“Hardware issue” → “Video/Display” or “Graphics”).

4. Select “Chat with HP,” “Call HP,” or “Submit a Repair Request.”

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Tip: If the buzzing noise + screen freeze happens even outside of browsers or Discord, that’s strong evidence of a hardware fault. In that case, do not delay -file the claim right away, as GPUs can worsen over time when failing.

Kind Regards,

NonSequitur777

[MegaV6]

I bought it in December of 2024, but the warranty says it started febuary of 2024. I submitted a warranty dispute still with no response with HP. 

[NonSequitur777]

@MegaV6,

Since you purchased the laptop in Dec 2024 but HP’s records show Feb 2024, that usually means the warranty started when it shipped to the retailer, not when you bought it. You can get this corrected by submitting a warranty start date dispute with proof of purchase (receipt/invoice). Use the aforementioned HP’s Warranty Check & Dispute page → scroll down to “Dispute Warranty Start Date”.

If you’ve already submitted the dispute but haven’t heard back, I recommend calling HP Support directly with your case number as a phone/chat often gets a faster response than waiting on the form.

As for the glitchy video and freezes with buzzing audio -this can indicate a failing GPU or motherboard. Before contacting HP, run HP Diagnostics if you haven't done so already (tap Esc at startup → F2 → Component Tests → Video/Display). If the test fails, mention it to HP when opening a repair case.

Don’t delay -if hardware is failing, it’s best to get the repair started while still in warranty.

Kind Regards,

NonSequitur777

[MegaV6]

Apparently you have to go though an agent for a warranty and the website says the system is down. "Sorry, our system is having issues and we are unable to show agent options at this time. Please choose from the options below or try again later." I even tried calling them to no avail. Is it just me or is it a system failure?

[NonSequitur777]

@MegaV6,

Trust me, I understand completely how frustrating this must be: you did the right thing by trying both the website and phone. When HP’s warranty portal or agent system is down, it usually is a temporary backend issue on HP’s side, not something specific to your case.

What I suggest you do is this:

• Try again a little later (sometimes these outages resolve within a few hours).

• If the website still shows the same error, try reaching out via HP Support Chat or social media (Twitter/X or Facebook HP Support often respond remarkably faster).

• Keep your proof of purchase ready and note the case number if you already have one — that helps when reconnecting with support.

Unfortunately, the warranty correction process does require HP’s agents to verify your documents, so the next step is simply persistence until the system is back online.

I know it’s not ideal, but once you get through, they should be able to adjust your warranty start date and assist with the repair if needed.

Kind Regards,

NonSequitur777

[MegaV6]

Ive been speaking with the support at HP on twitter. And i was asked to run a hardware test in which it passed clean. Do you I suggest I run it overnight until error? Does the hardware test also detect failing hardware? In the last couple days Ive been recieving video management internal errors with a black screen. Thank you for your help