GPU Broken

[NonSequitur777]

@MegaV6,

Yea, the cookie-cutter approach.  The real issue remains: intermittent GPU failure that won’t necessarily show up in HP’s diagnostics...

Since this problem has been ongoing for a couple of weeks now, it’s unlikely to be just a software glitch. HP’s built-in hardware diagnostics (F2 / UEFI) are very good for catching clear-cut hardware faults, but they won’t always flag intermittent or early-stage GPU issues.

Passing a quickie test once doesn’t mean the GPU isn’t failing under load.

Running the extended/overnight memory and GPU tests can/may sometimes reveal errors, but if you’re already seeing freezes, buzzing audio, and now “video management internal error” black-screen crashes, that’s a strong indication of a hardware problem -most likely the graphics card or its driver stack.  Tell this to/remind HP Support on Twitter.

At this point in time, the best step, in my opinion, is to continue with your warranty claim. Since you’ve already been in contact with HP Support on Twitter, I’d suggest calling HP Support directly or opening a case through HP’s Support site with your product serial number. Document the error messages and frequency of crashes, as that will strengthen your claim even if diagnostics pass.

Kind Regards,

NonSequitur777

[MegaV6]

Thank you for your response! As for the black/blue screens, those should be available for HP in the minisdump file right? Its also @HPSupport on Twitter right? They asked for my email, address, name and number

[NonSequitur777]

@MegaV6,

Yes -when Windows crashes with a blue/black screen, it usually generates a minidump file that records the stop code and error details. HP Support (or Microsoft) can analyze those, but often HP will simply use the fact that repeated BSODs are occurring as part of your case documentation.

And yes, @HPSupport on Twitter (X) is the official HP Support account. It’s normal for them to ask for your email, address, name, and number so they can look up your warranty and open a service ticket -that’s standard operating procedure. Just make sure you share that information only via direct message (DM), never in a public reply.

Since you’re consistently seeing black/blue screens plus freezes, I would encourage you to go ahead with the warranty case. Even if diagnostics didn’t flag the GPU, your symptoms and minidumps will support your claim.

Kind Regards,

NonSequitur777

[MegaV6]

Is it more likely that they will replace the GPU in my laptop or just send me a brand new one? I highly doubt they still have RTX 4060 laptops laying around considering that the 5060 version is now out

[NonSequitur777]

@MegaV6,

That is a really good question.  I have no idea what HP will decide, and I would rather not speculate or speak for HP.

Warm Regards,

NonSequitur777

[MegaV6]

I remember you said that I would have to go through the official HP chat to do this warranty claim, but on Twitter they just offered to pickup my laptop. On the official HP chat support, they still want me to do this camera thing where they further diagnoss the computer. Do I trust the twitter or do I trust the HP support chat 

[MegaV6]

Also this email is legit right? 

hp.customer.care@hp.com

[NonSequitur777]

@MegaV6,

Yes, I would trust them -and it looks that they (HP) want to make it right, so to speak!

I would say that this is a very positive turn of events!

Kind Regards,

NonSequitur777

[MegaV6]

Hey, 

Thanks for your help from before, can you tell me what it means that when they say the primary issue was a Windows error and has no repair information available? Before the current status of the order was part pending, so I'm confused why they were waiting for a part just for it to be a software issue? Thanks, MegaV

[NonSequitur777]

@MegaV6,

All right, what I think HP’s message means is that their diagnostics didn’t find a hardware failure after all -instead, they traced (or claim to have traced) the problem to Windows itself. When it says: “no repair information available,” that’s basically shorthand for: “we can’t fix this with a part swap, it’s a software issue.”

That’s why your order first showed “part pending” -at the beginning they likely suspected a GPU or board issue, but after further testing the part order was canceled once HP concluded the root cause was Windows.

What you can do now:

• Run Windows Update and install all updates (sometimes missing patches can cause system errors).

• If issues persist, try a System File Check:

  1. Open Command Prompt (Admin)

  2. Run: sfc /scannow

  3. Followed with:
     DISM /Online /Cleanup-Image /RestoreHealth

• If that doesn’t help, consider a Windows Reset (keep your files, reinstalls Windows clean).

• As a last step, a full clean install of Windows can rule out any deep corruption.

However, if it is the case that problems continue even after a clean OS install, then you’d have stronger evidence it’s really hardware -at which point you could push HP for a reevaluation.

Kind Regards,

NonSequitur777