Games crashing in HP Omen 16

[CreativeArts]

I have a HP OMEN 16-B1371TX LAPTOP (Intel i7-12th Generation, RTX 3070TI, 16GB ram). I spent a lot of money on this.

My Games are crashing after 10-15 minutes into it. If I lower the settings, it might stay for another 5-10 minutes and then it crashes.

I have done all the things recommended, like updating chipset software, nVidia drivers, Windows Updates and so on. It is still the same.

I am using 3dMark to test my laptop display driver. Sometimes the tests go through and sometimes the tests crash in the middle.

My laptop is still under warranty.

Can I get laptop exchanged with a new version?

Thanks,

[Kuroi_Kenshi]

Hi @CreativeArts,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Cooling and Overheating Issues

Clean Dust:

• Use compressed air to clean dust out of the vents and fans.

Check Ventilation:

• Ensure the laptop is on a flat, hard surface to allow proper airflow.
• Consider using a cooling pad.

OMEN Gaming Hub Settings:

• Open the OMEN Gaming Hub.
• Check and adjust the performance settings to ensure optimum cooling.

2. Monitor System Temperatures

Download Hardware Monitoring Software:

• Tools like HWMonitor or MSI Afterburner can monitor system temperatures.

Observe Temperatures:

• Check if temperatures spike before crashes. If they do, overheating might be the issue.

3. Check for Software Conflicts

Background Processes:

• Press Ctrl + Shift + Esc to open Task Manager.
• Check for heavy background processes consuming system resources.

Disable Unnecessary Programs:

• Disable startup programs and background applications that might interfere:
  • Windows + R > type msconfig > Startup tab > disable unnecessary items.

4. RAM and Storage Diagnostics

Windows Memory Diagnostic:

• Windows + R > type mdsched.exe > choose to restart and check for problems.

Check Disk for Errors:

• Windows + R > type chkdsk /f /r > follow the on-screen prompts.

5. Driver Rollback

1. Roll Back NVIDIA Drivers:
   • Device Manager > Display Adapters > NVIDIA RTX 3070TI > Properties > Driver tab > Roll Back Driver.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[TheGentleman09]

I am facing the same issue, but I have all AMD version of the omen. It just keeps shutting down whenever I try to run anything with graphics. 

The same thing happened while the firmware update, it would switch off mid update and then had to press the startup button.

This is frustrating now.

[Garp_senchau]

@TheGentleman09, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Run HP Diagnostics (Hardware Test)

HP laptops come with built-in diagnostics tools that can test your hardware for issues, including the GPU and memory.

To run HP Diagnostics:

Turn off the laptop.

Turn it back on and immediately press F2 repeatedly to open the HP Diagnostics menu.

Select System Test and then Component Test to check individual components like the GPU, CPU, RAM, etc.

Update BIOS and Firmware via HP Support Assistant

Ensure your BIOS and firmware are up-to-date. HP provides easy updates through the HP Support Assistant tool.

Steps:

Open HP Support Assistant (search in the Start menu).

Go to My devices and select your laptop.

Check if there are any available updates under the Updates tab.

Install any BIOS, firmware, or driver updates suggested.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[TheGentleman09]

Thank you for your reply but I have already tried all of the steps you mentioned but nothing has worked.

[CreativeArts]

@TheGentleman09

Hi,

I got the problem fixed.

Luckily, my laptop was still under warranty. They changed the motherboard (including CPU and GPU) with free of cost.

After then, Games are no longer been crashed.

[TheGentleman09]

Hello,

Mine is out of warranty. But got the motherboard changed under warranty last year and this issue started recently. Now I do not know what I can do.

I am thinking of taking the battery out and then using the laptop on direct power maybe that fixes it.