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‎01-03-2021 03:25 PM

HP Recommended
Product: Pavillion 15-dk1035nr
Operating System: Microsoft Windows 10 (32-bit)

I have recently purchased a HP 15-dk1035nr, then separately bought a USB-C dock to go with  it.  I have gone through everything I can think of (updating drivers, restart, check bios settings) and this thing is not recognizing as a dock, but instead as a disc by Windows.  I am using the factory power supply that came with the laptop to power the dock.,  The USB items that are attached to the dock will get power, but do not register as separate USB items in my PC.  Would appreciate any and all help here.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2021 12:35 PM

HP Recommended

@jbraaten 

 

The specs of your machine is

 

                  https://support.hp.com/au-en/document/c06880086

 

It requires  135 W Smart AC power adapter. Do you know the output wattage of your USB-C dock ? If too low, it won't registers.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎01-04-2021 12:35 PM

HP Recommended

@jbraaten 

 

The specs of your machine is

 

                  https://support.hp.com/au-en/document/c06880086

 

It requires  135 W Smart AC power adapter. Do you know the output wattage of your USB-C dock ? If too low, it won't registers.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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