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Solved!

Gaming Laptop not recognizing USB C dock

HP Recommended
Pavillion 15-dk1035nr
Microsoft Windows 10 (32-bit)

I have recently purchased a HP 15-dk1035nr, then separately bought a USB-C dock to go with  it.  I have gone through everything I can think of (updating drivers, restart, check bios settings) and this thing is not recognizing as a dock, but instead as a disc by Windows.  I am using the factory power supply that came with the laptop to power the dock.,  The USB items that are attached to the dock will get power, but do not register as separate USB items in my PC.  Would appreciate any and all help here.

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@jbraaten 

 

The specs of your machine is

 

                  https://support.hp.com/au-en/document/c06880086

 

It requires  135 W Smart AC power adapter. Do you know the output wattage of your USB-C dock ? If too low, it won't registers.

 

Regards.

BH
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