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selee223
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Message 1 of 3
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Solved!

HP Envy having WIFI issues (Driver Intel(R) Wi-Fi 6 AX200 160 MHz not working)

HP Recommended
HP ENVY x360 Laptop - 15z-ds100 CTO
Microsoft Windows 11

I was wondering if anyone could help me troubleshoot my wifi issues. I'm not the most computer literate, so please bear with me. I have a HP Envy (I forgot how old it is, but I've had it for a couple years), and all of sudden the wifi stopped working. The wifi tab (where you turn on/off wifi) in the task bar is not there. I went to Device Manager, and it appears that the problem is with the driver, Intel Wi-Fi 6 AX200 160 MHz. I did a quick internet search and followed the recommendations of deleting and reinstalling the driver. Since the computer has no internet, I could not update it directly on the computer. It also does not have an ethernet cable connection available, so I had to download it on my other computer and transfer it over with a USB. I also tried doing a System Restore, which was also unsuccessful. I am not sure if this is a hardware or software problem. Any help would be greatly appreciated. Thank you in advance.

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banhien
Level 20
Level 20
101,006 40,041 13,116 27,475
Message 2 of 3
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@selee223 

 

Please download and install Latest Drivers and Software from

 

              Support for Intel® Wi-Fi 6 AX200

 

(items 1 and 2) and install to your machine.

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2
banhien
Level 20
Level 20
101,006 40,041 13,116 27,475
Message 2 of 3
Flag Post
HP Recommended

@selee223 

 

Please download and install Latest Drivers and Software from

 

              Support for Intel® Wi-Fi 6 AX200

 

(items 1 and 2) and install to your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
1 person found this reply helpful
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selee223
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Message 3 of 3
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Thank you very much! That did the trick.

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