• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP ENVY x360 Laptop - 15z-ds100 CTO
Microsoft Windows 11

I was wondering if anyone could help me troubleshoot my wifi issues. I'm not the most computer literate, so please bear with me. I have a HP Envy (I forgot how old it is, but I've had it for a couple years), and all of sudden the wifi stopped working. The wifi tab (where you turn on/off wifi) in the task bar is not there. I went to Device Manager, and it appears that the problem is with the driver, Intel Wi-Fi 6 AX200 160 MHz. I did a quick internet search and followed the recommendations of deleting and reinstalling the driver. Since the computer has no internet, I could not update it directly on the computer. It also does not have an ethernet cable connection available, so I had to download it on my other computer and transfer it over with a USB. I also tried doing a System Restore, which was also unsuccessful. I am not sure if this is a hardware or software problem. Any help would be greatly appreciated. Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@selee223 

 

Please download and install Latest Drivers and Software from

 

              Support for Intel® Wi-Fi 6 AX200

 

(items 1 and 2) and install to your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

2 REPLIES 2
HP Recommended

@selee223 

 

Please download and install Latest Drivers and Software from

 

              Support for Intel® Wi-Fi 6 AX200

 

(items 1 and 2) and install to your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
HP Recommended

Thank you very much! That did the trick.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.