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KonstOmen
Level 3
36 30 0 13
Message 1 of 72
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HP OMEN 16 Black artifacts

HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV)
Microsoft Windows 11

Hello,

 

I have black artifacts in the applications that use the GPU (AMD RX6600m). [Content Removed]

 

I have the latest BIOS for HP OMEN 16", and tried the latest drivers.

The GPU is AMD RX6600m and the CPU is AMD Ryzen 7 5800h.

 

KonstOmen_0-1648742363010.png

KonstOmen_0-1648744336831.png

 

 

So, my question is all of us having the same issue with this laptop,

Is there any solution that can quickly fix it?

 

p.s. running the game in the background does prevent it from having black artifacts and squares. Like, it is not switching GPU to a sleep mode.

 

 

UPDATE: Tech support doesn't care (might be BIOS issues). I have a temporary solution in my post here: https://h30434.www3.hp.com/t5/Gaming-Desktops/HP-OMEN-16-Black-artifacts/m-p/8380781/highlight/true#... 

 

[Content Removed]

71 REPLIES 71
NonSequitur777
Level 8
1,517 1,511 169 494
Message 2 of 72
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@KonstOmen,

 

This AMD User thread ("Blender and Games crashes RX6600M (squares artifacts)") contains helpful information regarding your issue you really should carefully read through: Blender and Games crashes RX6600M (squares artifac... - AMD Community.

 

Kind Regards,

 

NonSequitur777

Dear fellow Forum member, I sincerely hope my response is helpful. If it is, please consider to click "YES" on the: "Was this reply helpful?" button. If my response answered your question, please indicate below as an "Accepted Solution".
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KonstOmen
Author
Level 3
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Message 3 of 72
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Turning off the internal GPU doesn't make it better. Turning only internal GPU doesn't make a lot of sense. I am pretty sure this has to be fixed by HP with some BIOS update. And the only thing I haven't tried is downgrading my BIOS, but that option has been disabled by HP.

 

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Dilip_18
HP Support Agent
HP Support Agent
2,759 2,757 92 92
Message 4 of 72
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Hi@KonstOmen,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Omen Laptop have black artifacts in the applications that use the GPU.

 

I sincerely apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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KonstOmen
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Message 5 of 72
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Hello @Dilip_18,

The issue is not resolved and I do have problems with my HP Omen 16.1 (Windows 11, AMD RX6600m & AMD Ryzen 7 5800h). As an experiment I would like to downgrade my BIOS to the oldest one, because I have no ideas of what to do know. Besides that, I see people having same issues. Is HP company going to fix that problem or do we have to return back all of the laptops?

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Dilip_18
HP Support Agent
HP Support Agent
2,759 2,757 92 92
Message 6 of 72
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Hi@KonstOmen,

 

Thank you for responding, I appreciate your time and effort.

 

It seems like an issue with the graphics card or it's drivers, if there are no new updates available, please use the below steps to reinstall the graphics card drivers from the device manager:

 

Step 1: Use Windows + X and select device manager.

Step 2: look for display adapters, and right click on the available display adapters, then select uninstall, when done, restart the computer.

Step 3: Update the graphics driver for your specific computer model.

For more information on updating drivers, please see HP support document Downloading or Updating Software and Drivers for HP Computers .

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS - Skip to Step 5: Adjust visual effects in Windows

 

Also I have brought this issue to the attention of an appropriate team within HP. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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KonstOmen
Author
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Message 7 of 72
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@Dilip_18 wrote:

Hi@KonstOmen,

 

Thank you for responding, I appreciate your time and effort.

 

It seems like an issue with the graphics card or it's drivers, if there are no new updates available, please use the below steps to reinstall the graphics card drivers from the device manager:

 

Step 1: Use Windows + X and select device manager.

Step 2: look for display adapters, and right click on the available display adapters, then select uninstall, when done, restart the computer.

Step 3: Update the graphics driver for your specific computer model.

For more information on updating drivers, please see HP support document Downloading or Updating Software and Drivers for HP Computers .

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS - Skip to Step 5: Adjust visual effects in Windows

 

Also I have brought this issue to the attention of an appropriate team within HP. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!


I've been trying these steps for almost 4 days and with no result.

 

 

AMD Radeon Rx 6600m / AMD Radon(TM) Graphics

Current version is: 30.0.15019.1005

Date: 22.03.2022

 

Step number 5 gives no effect just the visual changes. Also I have the most powerful profile in powercfg. And I have the second monitor (which is also HP 22w) and the monitor is connected with via HDMI. (tried with and without 2nd screen no luck)

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Dilip_18
HP Support Agent
HP Support Agent
2,759 2,757 92 92
Message 8 of 72
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Hi@KonstOmen,

 

I have brought this issue to the attention of an appropriate team within HP. We will get back with the fix asap. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

 

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KonstOmen
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Any update on this thread?!

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Dilip_18
HP Support Agent
HP Support Agent
2,759 2,757 92 92
Message 10 of 72
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Hi@KonstOmen,

 

Thank you for responding, I appreciate your time and effort.

 

Check for Windows and HP support assistant updates are up to date. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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