HP Omen 15' 1 month old. Having a dead pixel right in the middle of the screen

[onn944]

I am having an issue of not being able to claim warranty because of having 1 dead pixel on my screen. As told by HP Customer Service Personel, I need at least 3 to  4 dead pixel then only can be proceed to claim. I am not very happy about this, I pay my money and get their product. Currently is their product in defect state and didn't advise on anything.

[A4Apollo]

Hey there! @onn944, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

As you mentioned you see 3 to 4 dead pixels on the laptop screen.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Try performing a BIOS default on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS using HP support assistant.

Refer this article to know more information about using HP support assistant.

LCD Replacement Criteria

HP uses the following set of criteria when damaged LCDs are submitted for warranty coverage.

   NOTE:

All LCD panel defects should be examined at the highest possible resolution using both the brightest and darkest possible backgrounds, as some sub-pixel failures may not be readily visible under certain conditions.

For dots always on or off:

• 720p, HD, SD, SD+, SVGA, VGA, WSVGA, WXGA, and XGA Panels, <1.05M pixels

  • 6 or more dots in any combination and any color that are always on or off

  • Any 2 dots within 25mm of each other that are always on

  • Any 2 dots within 15mm of each other that are always off

• HD+, SXGA+ and WXGA+ Panels, <1.6M pixels

  • 7 or more dots in any combination and any color that are always on or off

  • Any 2 dots within 25mm of each other that are always on

  • Any 2 dots within 15mm of each other that are always off

• FHD, UXGA, and WSXGA+ Panels, <2.1M pixels

  • 8 or more dots in any combination and any color that are always on or off

  • Any 2 dots within 25mm of each other that are always on

• WUXGA Panels, >=2.1M pixels

  • 9 or more dots in any combination and any color that are always on or off

  • Any 2 dots within 25mm of each other that are always on

  • Any 2 dots within 15mm of each other that are always off

Refer this article to further troubleshoot display issues with your PC.

If you see the white spots in BIOS, it is certainly a hardware issue with your PC.

If there are no physical damages occurred to your PC. The laptop would be serviced under warranty.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Electronic_Eng]

I have the exactly same problem.

Did the mentioned solution work?

[blue-eagle]

HP OMEN 15-dc1970nd after starting this laptop I discovered an dead pixel.

Got a new one from my reseller.

Same problem dead pixel.

Got a new one from my reseller (third omen laptop)

And once again an dead pixel.

Has every omen laptop an dead pixel?

[asmita6658]

Hi @blue-eagle

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!