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HP Omen 15 (2020) Keyboard sometimes does not register

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HP Omen 15 2020
Microsoft Windows 10 (64-bit)

I just bought this laptop 5 days ago and when I playing games keys doesnt register frequently. Forexample im playing CS:GO and when i press AWSD fast sometimes W not registering. Its not only W, A D S R SHIFT also not working. But if im typing (not playing games) there is no issue all keys are registering. It happens when i press the keys fast. I Have i5+RTX2060 version but i saw other versions have same problem. I like this laptop but this issue driving me crazy. 

- If i use external keyboard i have no problem with it

(sorry for my bad English)

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HP Support Agent
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I reviewed your post and I understand that the keys are not getting registered in games when you press them very fast. However, they work fine outside games.


Don’t worry, I assure you I will try my best to get this sorted.


What is the product number of your computer?


Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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