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‎08-18-2021 09:29 AM

HP Recommended
Product: 15-ek1013dx
Operating System: Microsoft Windows 10 (64-bit)

Same exact issue as in:

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Laptop-Freezes-and-Blue-Screen-after-unplugged-or-rem...

 

It's marked as solved, but there is no solution.

 

In short, when I disconnect the USB cable of a connected iOS device, windows immediately crashes and restarts.

 

Category:
1 REPLY 1

‎08-21-2021 01:05 PM

HP Recommended

@NetMagi

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Have you tried with different USB devices such as Android, external HDD etc?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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