• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
Microsoft Windows 11

My Laptop used to work properly until the charger got bad. i replaced the charger with a spare and i noticed that whenever i am charging, the cpu temperature spikes from 45-50 idle to 75ish, because of this, i am unable to play games. Gaming works properly albeit with reduced performance on battery power but as soon as i charge the system and attempt to game, the screen goes black after about 5 minutes of gaming, what could be the issue?

I have changed the charger to a new original spare.

i have changed the thermal paste with a gaming one.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.