HP Omen Keeps Resetting By Itself Instead of Sleeping

[eric563679]

For the past month, I've been experiencing a strange issue where my laptop would be left alone for about 10-15 minutes, then when I return, it will be on the lock screen. I type in my PIN and everything is closed with Wallpaper Engine tells me that it was shut down unexpectedly. I tried looking around for other forums, and I did a few other things that people have recommended, which were:

- Updating BIOS.

- Running chkdsk in CMD.

- Checking for updates on Windows.

- Disabling auto-restart under System and Security > System > Advanced system settings > Startup and Recovery.

- Factory resetting my laptop.

One thing that stuck out to me was that the issue started occurring when I started using an HDMI cable that caused my screen to flicker several times, then fix itself. This occurred every time I plugged it into my Omen. Upon the factory reset, I stopped using the HDMI cable for a couple hours, and I didn't have this rebooting issue. I used it again, for it to NOT flicker, but start causing my Omen to restart itself again. The laptop restarts whenever I either have the cable plugged in, or have it NOT plugged in. This was mentioned because it's when the issue began to occur.

I'm not sure if an HDMI cable is related to causing the entire system to reboot, but if I can recall it starting from a certain event, this is what I believe caused it. 

Any suggestions?

[ub6424]

Hello @eric563679 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install HP Diagnostics from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[eric563679]

Hi, @Ub6424 

I went ahead and ran all the tests, and they all passed.

[ub6424]

Hello @eric563679 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[eric563679]

Hi, these are my configurations:

OS Name: Microsoft Windows 11 Pro

Version: 10.0.22000 Build 22000

System Model: OMEN by HP Laptop 15t-ek100

System SKU: 2B1J8AV

Processor: Intel(R) Core(TM) i7-10870H CPU @ 2.20GHz, 2208 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date: AMI F.21, 4/6/2022

[ub6424]

Hello @eric563679 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.34.10 Rev.A

0.6 MB

Mar 8, 2022

Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A

17.9 MB

Mar 8, 2022

Download

Intel Serial IO Driver

30.100.2132.2 Rev.A

0.8 MB

Mar 8, 2022

Download

Intel Gaussian and Neural Accelerator Driver

2.00.00.1097 Rev.A

0.6 MB

May 17, 2021

Download

(3) Restart Windows

(4) Test again

(5) Please report your results

[eric563679]

Hi,

The drivers didn't work. I installed them, rebooted, then I waited and watched what would happen. Computer screen turned off and went to sleep, like it should've, but a minute later, it shut down for a moment then booted itself back up again.

[eric563679]

Also, I tried to test the RAM with Windows Memory Diagnostic, but that found no errors.

[ub6424]

Hello @eric563679 

Please follow:

How to disable Sleep Mode or Hibernation

( similar for Windows 11 )

Kind regards

[eric563679]

Hi, 

I disabled sleep mode, but it still didn't work. However, the laptop booted into automatic repair, which didn't happen before. I received this error:

Followed by this log file:

Spoiler

Startup Repair diagnosis and repair log
---------------------------
Number of repair attempts: 1

Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\WINDOWS
AutoChk Run = 0
Number of root causes = 1

Test Performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 15 ms

Test Performed:
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 172 ms

Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 62 ms

Test Performed:
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Root cause found:
---------------------------
Boot critical file c:\efi\microsoft\boot\cipolicies\active\{cdd5cb55-db68-4d71-aa38-3df2b6473a52}.cip is corrupt.

Repair action: File repair
Result: Failed. Error code = 0x57
Time taken = 1250 ms

---------------------------
---------------------------