HP Omen Max 16 RTX 5080 acceptable CPU temp

[Mich771]

Recently bought an Omen Max 16 RTX 5080 and whenever I play games, the temps reach 99c consistently (spikes at 102c here and there) and was wondering if this is normal for Intel Ultra 9 275HX CPUs. I verified that Balanced can be taken out of the question but it still stays at 88c on average and drastically hampers CPU performance. No matter how I configure Performance and Unleashed they seem to consistently spike to 99c always. Even reinstalling the most recent BIOS and recovery.

[VikramTheGreat]

Hi @Mich771,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out and providing detailed information about the high CPU temperatures observed on your OMEN MAX 16 (16-ah0000) Gaming Laptop featuring the Intel® Core™ Ultra 9 275HX processor and NVIDIA® RTX 5080 graphics.

We understand your concern, and we’re here to help. Based on your report, your system reaches 99–102°C under gaming loads and maintains 88°C even under less intense performance profiles. While short spikes toward the upper 90s can be expected under full load, sustained temperatures at or above 99°C are outside expected behaviour and can lead to thermal throttling, which negatively affects performance.

Steps to Try:

1. Update OMEN Gaming Hub and Set Manual Fan Control

• Launch OMEN Gaming Hub > Navigate to Performance Control > Thermal Control.
• Select “Manual” and set the fan curve to maximum for CPU and GPU when under load.
• Save and apply changes, then monitor in-game temperatures.

2. Ensure BIOS and Drivers Are Fully Up to Date

• Visit HP Software and Driver Downloads: OMEN MAX 16 inch Gaming Laptop PC 16-ah0000 (A4NN9AV) Software and Driver Downloads | HP® Support
• Ensure the following are up to date:
  • BIOS firmware
  • Embedded Controller (EC) Firmware, if available
  • Intel Dynamic Platform and Thermal Framework
  • OMEN Gaming Hub SDK Package

3. Optimize Power and Performance Settings

• In OMEN Gaming Hub, under Performance Control, choose Performance or Balanced, then try "Default" or "Custom" fan profiles.
• Avoid the “Unleashed” profile unless additional cooling (like a cooling pad) is being used.
• In Windows Power Settings, ensure that the CPU minimum processor state is not locked at 100%.

4. Improve Cooling with Environment Adjustments

• Ensure your system is used on a hard, flat surface.
• Consider using a cooling pad or elevating the rear of the laptop slightly to enhance airflow.

5. Run HP Diagnostics for Thermals

• Turn off your system, then turn it on and immediately press Esc > then F2 to launch HP Hardware Diagnostics.
• Run the System Thermal Test and report results.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Mich771]

Hello Vikram, thank you for the response. Your response does provide additional verification that my laptop is not working as expected. 

[VikramTheGreat]

Hi @Mich771,

Welcome to the HP support community.
 

May I know if you have tried to perform the steps shared and Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Mich771]

Thanks for responding Vikram! yes I already did all these steps before I submitted this inquiry. Unfortunately, all tests point to an issue on the thermal paste on the CPU. I’ve already submitted an RMA request 

[VikramTheGreat]

Hi @Mich771,

Thank you for your response.

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support