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dixitmak
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Message 1 of 11
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HP Omen X2S second display not working

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Omen X2S
Microsoft Windows 10 (64-bit)

Suddenly my second display is not working 

10 REPLIES 10
asmita6658
HP Support Agent
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Message 2 of 11
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Hi @dixitmak

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue.

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, follow the instructions below to turn on the second screen display -

 

Press the Second screen On/Off key on the keyboard for 4 seconds to turn the display on.

 

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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taltooool
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Message 3 of 11
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hii, 

i have the same issue, and didn't work, I pressed on it for 4sec, restarted my laptop, turn off and on, still didn't work

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asmita6658
HP Support Agent
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Message 4 of 11
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Hi @taltooool

 

Thanks for getting back to us. Please try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Download and install the BIOS, Chipset drivers from this link

 

Let me know how that goes. 

Asmita
I am an HP Employee

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taltooool
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Message 5 of 11
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Thanks for support and for fast reply, but unfortunately it didn't work still, I also updates the BIOS and restarted, still the same.

just for info, when i'm checking the Setting\Display \Multiple Display , it says "didn't detect another display" not sure if its related.

 

thanks in advance Asmita

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asmita6658
HP Support Agent
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Message 6 of 11
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Thanks for replying @taltooool

 

Please try re-installing the operating system. Backup the data and try these steps - Using the HP Cloud Recovery Tool

 

Let me know. 

Asmita
I am an HP Employee

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RaeefAli
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Message 7 of 11
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I have the same problem.. did the step you wrote (except for reinstalling the system) and it still didn’t work.

have you found a solution to this issue yet?

thank and best regards 

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asmita6658
HP Support Agent
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Message 8 of 11
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Thanks for replying @RaeefAli

 

Please try these steps - Using the HP Cloud Recovery Tool

 

 

Asmita
I am an HP Employee

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lettemai
Level 3
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Message 9 of 11
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Hi! I was also having the same issue which resulted in my graphics card not being detected but I found a solution that worked for me.

 

- Press Windows + X 

- Click on Device Management 

- Click on System Devices 

 

From there I saw that one of my drivers had an error icon next to it. All I did was update the drivers that needed to be updated from there and my second screen came back up. 

Gaming_Monkey
Level 1
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Message 10 of 11
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Much better solution than reinstall the operating system, seems to be the only solution that is proposed in this support Forum.

I had the same issue and your information was fixing the Problem!

 

Thanks for sharing

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