12-23-2019 11:29 AM
My laptops battery became quite swollen recently. I removed it since I'd rather not that my laptop end up in flames.
The laptop warranty has expired, but the laptop is just over 2 years old and I do not always have access to an elecricity plug, so this does pose a problem for me.
Is there a "HP-official" way of me replacing my battery? Does HP replace defect batteries like this? I've attached images below.
Solved! Go to Solution.
12-25-2019 01:28 PM
Welcome to the HP Support Community.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
12-27-2019 07:18 PM
Hello there, I just had the same exact situation happen to me. HP Omen 17-w295ms
A side-effect form the swelling seems to be that it damaged my SSD? I lost my boot drive and when I opened my laptop to re-seat the SSD, I noticed the battery had swollen.
01-03-2020 08:36 PM
Quick update on my situation - the M.2 SSD that was installed is not readable by any computer. Replacing the battery and M.2 hard drive was successful though. Motherboard and all components seem fine. I'm currently pursuing a warranty claim against the SSD manufacturer as it was something I bought and installed rather than something that came with my laptop.