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12-30-2021 04:27 PM
Product: OMEN by HP 15-ax250wm Laptop PC
Operating System: Microsoft Windows 10 (64-bit)
I basically have the same issue this asker had, my battery is swelling and has cracked the enclosure, it does not seem to have damaged any of the internals yet but it does feel like the swell is getting bigger, my product is also out of warranty like the other asker and I am wondering if I too could receive a replacement battery. I attempted to use the virtual support agent but the page does not load.
1 REPLY 1
01-13-2022 09:57 AM
Welcome to the HP Support Community! I’m here to help.
Please reach out to the HP Technical Support team in your region regarding the service/replacement options.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Keep me posted for any other assistance.
For any hardware issue or repair please click on the link Phone Assist Worldwide
Hope this helps! Let me know how it goes.
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