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Grafika95
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Message 1 of 4
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HP Omen laptop turned off from sleeping mode and cant turn it on

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HP Omen 17 cb0006na
Microsoft Windows 10 (64-bit)

Hi!

I have a Hp omen 17 with i7 and rtx2070 

Original windows 10 charger etc...

I left it in sleeping mode and when i came back around 4-5hrs later it just won't turn on any more.  Checked the warranty it's expired a few week ago ...

 

The power indicator don't show orange or blue so my first tip was the charger died (19.5v 230w)

But than why the battery dried in sleeping mode?

-I checked the charger its giving the 19.5V (19.8)

- Disassemble the laptop, take ot the battery still can't turn it on. (NOTHING happens when push the power button even for 1 min pushing. )

-I Checked the battery when the ac plugged in i saw 19.7-19.8V on the multimeter so it should be able to give the power to turn on.

 

What else can i try?

-Power button + win+b/v button didn't worked also. 

Grafika95
3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,885 1,961 2,160
Message 2 of 4
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@Grafika95

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow steps 1 and 2 from the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

If you continue facing the issue, then I recommend you contact support as it might be a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Grafika95
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Message 3 of 4
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I tried to start it without ssd and hdd.  Still nothing 😕 happening when try to turn it on.
I will try to ask a service later... 

Grafika95
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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,885 1,961 2,160
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@Grafika95

 

Sure! Let me know if you need help with anything else.

 

Cheers!

The_Fossette
I am an HP Employee

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