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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎09-30-2025 09:06 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509W2AV)
Operating System: Microsoft Windows 11

Bonjour à tous,

Depuis certaines mises à jour de HP SUPPORT, lorsque j'ouvre l'application le système ouvre sans arrêt minimum 2 à 10 pages qui à un moment donnée...me bloqué l'accès.

Cependant, j'ai une version Realtek Audio qui ne fonctionne pas et la version F23 du BIOS qui m'ai proposé mais pas compatible.

 

Capture d’écran 2025-09-30 170212.png

Capture d’écran 2025-09-30 170330.pngCapture d’écran 2025-09-30 170517.png

 

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1 REPLY 1

‎09-30-2025 09:58 AM

HP Recommended

I have read posts where that happened to a few other forum members.

 

The problem should be solved by updating the support assistant to the latest version.

 

Solved: Where is the Support Assistant download?? - HP Support Community - 9498073

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