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01-16-2021 06:23 AM
Product: HP Spectre x360 15-ch054na
Operating System: Microsoft Windows 10 (64-bit)
I've had this problem since first using my laptop which is the HP Spectre x360 with Radeon Vega M GL graphics. While playing a game Windows OS comes up with a blue screen, starts collecting data then reboots. The error code is VIDEO_TDR_FAILURE (ATIKMPAG.SYS) which I understand is an issue with an AMD graphics driver.
Also while playing games such as DRL the game runs very poorly the screen is constantly freezing then catching up with itself even at 1920 x 1080 resolution and it isn't even fully utilising the CPU or GPU so there is no reason the game should be lagging as I have a laptop from 2014 that can run the game just fine with the same vram and an older CPU. The GPU even delays on playback of video content.
I hoped that downloading driver updates would help but it hasn't.
i have read on previous posts that this is a common problem and it's actually caused by a faulty motherboard and that hp should replace it for free i was wondering if anyone has had to send it back for repair
9 REPLIES 9
01-18-2021 02:01 PM
I reviewed your post and I understand that the computer is freezing, and you are getting an error when you play games.
Don’t worry, I assure you I will try my best to get this sorted.
The computer that you have is not designed for gaming. However, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
01-20-2021 07:18 AM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee
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