HP Support Assistant not installing

[yash_7200]

I followed your instructions and tried to uninstall HP Support Assistant after uninstallation & reboot, the installation directory was still present.

[ub6424]

What is the full path to the directory ?

[yash_7200]

C:\SWSetup\SP140482

[ub6424]

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@yash_7200 wrote:

C:\SWSetup\SP140482

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"C:\SWSetup\SP140482" is "temporary" directory for setup, that's not main directory of HP Support Assistant after setup is done...

(1) Remember HP Support Assitant <directory>, this should be c:\program files\ ...  (something like that...)

(2) Uninstall HP Support Assistant

(3) Reboot

(4) Is HP support Assistant <directory> still present ?

[yash_7200]

I am unable to find the exact directory. Please tell me the exact directory.

[ub6424]

Install HP Diagnostics again and check the desktop icon to which <target directory> it points.

For example:

c:\program files\ ???

c:\program files(x86)\ ???

[yash_7200]

yash_7200_2-1660407287892.pngyash_7200_3-1660407304854.pngyash_7200_4-1660407326023.pngyash_7200_5-1660407338602.png

That's all I found in the given directories. I didn't find HP Support Assistant & I don't think it was installed inside "HP Support Framework".

[ub6424]

Have you ever had the program on your computer and it worked ?

[yash_7200]

yes, a few days ago it was working on my system but when I upgraded it stopped working.

[ub6424]

Explain "upgraded"

- windows update ?

- support assistant update ?