• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-29-2025 04:37 PM - edited ‎03-29-2025 04:47 PM

HP Recommended

This post is regarding the hp victus 16 (88H75EA)

I've had a well-known issue with the victus & omen laptop's motherboard (the hall sensor issue to be specific). In this malfunction, the hall sensor basically thinks the laptop's lid is closed when in actuality it is not & persists in repeatedly shuttering the screen and keyboard power on & off.

It is a known hp design flaw, which hp refuses to acknowledge. I've already reported & had a case with hp Malaysia for almost 2 months now & my issue is still not fixed. I'm tired of their customer service telling me off by saying that "we are expediting this case" when nothing is actually being done.  Now they have delayed it even further.

1000064291.jpg

 

1 REPLY 1

‎03-29-2025 04:41 PM

HP Recommended

For anyone wondering , There are multiple reports of this issue on the reddit with regards to HP omen & victus gaming notebooks series.

I'm reaching out in this form to anyone there in hp that can basically help resolve my case quickly and perhaps address the bigger issue, which has to do with the hp motherboard design flaw.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.