• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎09-20-2025 09:08 AM

HP Recommended

Hey,

 

Thank you so much I just got it back

 

Thanks!

Ethan

Reply
Was this reply helpful? Yes No

‎10-18-2025 07:21 AM

HP Recommended

Did you find any solution?

Reply
Was this reply helpful? Yes No

‎10-18-2025 07:22 AM

HP Recommended

No. The laptop is now dead. Not sure what to do right now.

Reply
Was this reply helpful? Yes No

‎10-18-2025 07:25 AM

HP Recommended

My laptop haven this problem too , but it happens only once in one or two months 

Do you have this problem in every lunching game?

Reply
Was this reply helpful? Yes No

‎10-18-2025 07:26 AM

HP Recommended

When did your laptop die?

Reply
Was this reply helpful? Yes No

‎10-18-2025 07:27 AM

HP Recommended

It dosnt happen every time but it’s off and on when it happens. Mostly seems when I leave the laptop closed for some time and open a game and then it restarts.

Reply
Was this reply helpful? Yes No

‎10-18-2025 07:28 AM

HP Recommended

Last month. I was taking the ssd out and accidentally dropped my screwdriver bit into it and the power button would only flash white

Reply
Was this reply helpful? Yes No

‎10-18-2025 07:31 AM

HP Recommended

Did you send that to warranty? 

Reply
Was this reply helpful? Yes No

‎10-18-2025 07:33 AM - edited ‎10-18-2025 07:33 AM

HP Recommended

The thing was… the limited warranty just expired when that happened and if I bought the gaming warranty I’d have to wait a whole month before being able to file a claim.

Reply
Was this reply helpful? Yes No

‎10-18-2025 07:41 AM

HP Recommended

Do you have this problem on every games or especial games? I have had this laptop for 11 months and saw this problem 5 times 

I think it is a software bug

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.