HP Victus 16 - Hall Sensor

[NEMYZA]

I know this has been reported before but i think the more we report it the more HP will realise that this is unacceptable. 

I have a Victus by HP 16.1-inch Gaming Laptop PC 16-s0000 (76T51AV) Product7Z8U0EA Serial [Personal info removed] the laptop is 13 months old and I have the Hall sensor problem.  I have disconnected at and its now working however there is a performance drop. 
Its clear that there is a problem with the design. The Hall sensor is taking the heat from the GPU heat sink and fans and causing it to fail. 
Now because my laptop is 1 month out of its warranty, there is nothing that can be done. For the price of this laptop i find that unacceptable and will Definitely not recommend anyone buy a HP Gaming laptop unless they are okay with it only lasting a year. 

[Vjx]

Hello NEMYZA ,

Thank you for reaching out. Regarding your query HP Victus 16 - Hall Sensor that you’re experiencing.

Kindly review the instructions as below :

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/au-en/drivers/victus-by-hp-16.1-inch-gaming-laptop-pc-16-s0000/2101527347

Troubleshooting Steps

 

Step 1: Check Power & GPU Settings

• Ensure you're plugged into the original HP power adapter while gaming.
• Open HP OMEN Gaming Hub and set Graphics Switcher to Discrete Mode (dGPU only).
• In NVIDIA Control Panel, set Power Management Mode to Prefer Maximum Performance.

 

Step 2: Disable Fast Startup

1. Open Control Panel > Power Options.
2. Click Choose what the power buttons do.
3. Select Change settings that are currently unavailable.
4. Uncheck Turn on fast startup.
5. Restart your laptop.

 

Step 3: Update BIOS & Drivers

• Visit HP’s support page and download the latest BIOS, chipset, and GPU drivers.
• Install them and restart your laptop.

 

Step 4: Check for Overheating Issues

• Use HWMonitor or MSI Afterburner to check CPU/GPU temperatures.
• If temperatures exceed 85°C, clean the cooling system and adjust fan settings.

 

Step 5: Test with an External Monitor

• Connect your laptop to an external display via HDMI.
• If the external monitor works fine, the issue may be with the internal panel or GPU drivers.

This will help us narrow down the cause and suggest the best fix