HP Victus 16 randomly loses internet connection

[Saskiesue]

Hi. I started to notice a couple weeks ago that I would randomly lose access to the internet on my laptop (it's unable to find any networks, including my own) and the only way I can get it back is to restart my laptop. It keeps happening at least once every 1-2 days. I googled solutions and tried resetting my network adapters and IP address but that hasn't worked. Can anyone help? Thanks.

[ub6424]

Hello @Saskiesue 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current (basic) system configuration before we take a look at the internet connection problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[Saskiesue]

Hi. Thank you, here you go:

[ub6424]

Hello @Saskiesue 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update

F.15 Rev.1

12.2 MB

Sep 30, 2022

Download

 Fixes:

- Provides support for Windows 11 22H2.
- Updates the code for 2022.1 IPU security enhancement.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

Optional:

Wireless Display Feature on Demand Correction

1.00 Rev.A

0.4 MB

Mar 11, 2022

Download

(6) Restart Windows

(7) Test your notebook and wireless connection

(8) Please report your results

[Saskiesue]

Hi, sorry for the late reply. The downloads went smoothly but the problem is still happening. Any other ideas?

[ub6424]

---

@Saskiesue wrote:

Hi, sorry for the late reply. The downloads went smoothly but the problem is still happening. Any other ideas?

---

Hello @Saskiesue 

Did you also install the new drivers as I wrote? Downloading is not enough.

Kind regards

[Saskiesue]

Are you asking if I opened the files once downloaded and followed the instructions to install? Yes. Although, when I now check my network adapters in device manager the newly installed driver is still named the same as before. Is that right? 

Thanks

[ub6424]

Hello @Saskiesue 

Double click the device and check the tab [driver]

[Saskiesue]

Here you go. So is this correct?

[ub6424]

Hello @Saskiesue 

(1) Right click and uninstall device <Realtek RTL8852AE WiFi ... >

(2) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(3) Restart Windows and test again ...

(4) Please report your results