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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Microsoft Windows 11

Hi. I started to notice a couple weeks ago that I would randomly lose access to the internet on my laptop (it's unable to find any networks, including my own) and the only way I can get it back is to restart my laptop. It keeps happening at least once every 1-2 days. I googled solutions and tried resetting my network adapters and IP address but that hasn't worked. Can anyone help? Thanks.

16 REPLIES 16
HP Recommended

Hello @Saskiesue 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current (basic) system configuration before we take a look at the internet connection problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Hi. Thank you, here you go:

1info.png2info.png

HP Recommended

Hello @Saskiesue 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Consumer Notebook PC BIOS Update

F.15 Rev.112.2 MBSep 30, 2022Download

 Fixes:

- Provides support for Windows 11 22H2.
- Updates the code for 2022.1 IPU security enhancement.

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

Optional:

Wireless Display Feature on Demand Correction

1.00 Rev.A0.4 MBMar 11, 2022Download

 

(6Restart Windows

(7Test your notebook and wireless connection

(8Please report your results

HP Recommended

Hi, sorry for the late reply. The downloads went smoothly but the problem is still happening. Any other ideas?

HP Recommended

@Saskiesue wrote:

Hi, sorry for the late reply. The downloads went smoothly but the problem is still happening. Any other ideas?


Hello @Saskiesue 

Did you also install the new drivers as I wrote? Downloading is not enough.

 

Kind regards

HP Recommended

Are you asking if I opened the files once downloaded and followed the instructions to install? Yes. Although, when I now check my network adapters in device manager the newly installed driver is still named the same as before. Is that right? 

 

Thanks

HP Recommended

Hello @Saskiesue 

 

Double click the device and check the tab [driver]

 

ub6424_0-1667459410716.png

 

HP Recommended

Here you go. So is this correct?

 

1driver.png

HP Recommended

Hello @Saskiesue 

 

(1) Right click and uninstall device <Realtek RTL8852AE WiFi ... >

 

ub6424_0-1668177759346.png

 

(2Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(3) Restart Windows and test again ...

(4) Please report your results

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