HP Victus 16-s0000 Series — Hall Sensor Chronic Issue — Incomplete Repair

[halies]

Hello HP Global Support Team,

I am the owner of an HP Victus laptop Model: 16-s0000 Series
Serial No: CND336****
Service Record No: WO-030336053

I sent my laptop to HP Authorized Service due to Hall sensor failure.

On 21.06.2025, the service sent the following message after so-called "repair":

“Please do not move your notebook before putting it in STAND BY mode to protect your disk and data.”

After receiving the laptop, my technical evaluation shows:
✅ The Hall sensor cable was disconnected — this is not an actual repair.
✅ Lid close / automatic standby functions are no longer working.
✅ The CPU now runs only at 40-45 watts under load,
✅ High temperature remains even at this low wattage,
✅ The CPU performance is severely throttled (~50% performance loss).

Furthermore, it is clear from many reports — including in local markets and international forums — that Hall sensor failure in the HP Victus 16-s0000 series is a known, chronic design issue.

The "solution" of simply disabling the Hall sensor and reducing CPU performance is unacceptable and violates local consumer rights and warranty obligations.

In this condition, the device no longer meets its advertised specifications or intended use, and for my business and performance needs, this is now an unusable defective product.

Since this is a chronic design problem affecting the 16-s0000 series and no permanent repair solution is provided by HP, I formally request:

✅ A full model replacement with a higher/next-level HP laptop that does not suffer from this chronic hardware defect.

As per consumer protection laws, this is not a valid repair but a product downgrade, which I do not accept.

If HP does not resolve this issue with a proper product replacement, I will proceed with formal legal action through:
👉 Consumer Arbitration Board,
👉 Consumer Court,
👉 and will also escalate this matter through public forums and national media if necessary.

I kindly request the HP Global Support Team to provide an urgent and proper solution — which should be model upgrade replacement, as this 16-s0000 series design defect is well known and unresolved.

Thank you,

[zoey7886]

@halies, We understand your concern with the HP Victus 16-s0000 Series — Hall Sensor issue and we'll elevate this case to the concerned team for assistance, we need a few of your details to process the elevation and the same cannot be shared in a public platform, kindly check your inbox using the envelope icon next to your profile or by clicking here.

[halies]

Hello Zoey,

Thank you for the follow-up, but I must clarify that no one from the regional support team has contacted me, despite the escalation being marked as high priority.

The issue has not been resolved, and the device remains in a defective and incomplete condition due to the Hall sensor problem and severe performance throttling.
This is an ongoing technical and legal matter. I have already filed an official complaint with the Turkish Consumer Arbitration Board (Case No: 2025/0066.1157).

Please do not archive this case, as I am still waiting for HP to properly address the issue — either through product replacement or another legally valid solution.
I expect a follow-up from HP’s regional team as soon as possible.

Thank you for your attention.

[desparoux]

same problem i had i want my computer get fixed somehow even i dont have warannty this laptop should last at least 10 years after i bought 1 year its became defective

[Garp_senchau]

@desparoux, Thanks for reaching out! I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - Canada | HP® Support

Regards,

[NEMYZA]

Did anyone get any help from HP regarding this issue? My laptop is 13 months old. Same problem. 

[D4rshan]

I am writing to formally raise a complaint regarding a recurring hall sensor issue in my HP Victus 16 (Model: s009ax), which is widely reported by several HP users and clearly indicates a manufacturing defect. Under the Consumer Protection Act, 2019 (India), consumers are entitled to a remedy against defective products and unfair trade practices. Further, as per Section 2(10) of the Act, any defect that impairs the performance of the product falls under “deficiency in service,” and Section 2(47) prohibits unfair practices such as selling products with inherent faults.

If HP fails to acknowledge and rectify this defect, I will be left with no choice but to escalate this matter legally under the Consumer Protection Act, 2019, and approach the Consumer Disputes Redressal Commission (District/State/National) for appropriate relief, including repair/replacement, compensation for inconvenience, and litigation costs.

I request that HP treat this as a matter of urgency, provide a clear acknowledgment of this known issue, and arrange for a free-of-cost repair or replacement of the defective component at the earliest. Please consider this my final attempt at an amicable resolution before legal escalation.

Sincerely,

Darshan s

[NEMY_ZA]

Dear HP Support,

I am following up regarding case number 5147798964. I initiated this case and contacted the helpdesk at my own cost. I was informed that an agent would return my call the same day at 3 PM to perform troubleshooting, but no one has reached out since.

To clarify, no further troubleshooting is necessary. The issue has been identified as a faulty Hall Sensor. I have recorded video evidence demonstrating the problem — with the sensor plugged in, the laptop fails to power on; once unplugged, it powers up but does not function optimally.

Despite clear signs of a hardware fault, I am disappointed that HP has not acknowledged what appears to be a fundamental design flaw in this device. It is unreasonable for the user to bear the consequences of defective hardware barely a year after purchase.

I would appreciate a prompt and constructive response, including a resolution path that does not shift responsibility onto the customer.

Regards,

[halies]

They are very unhelpful and uninterested. I sent it to the service center, and the computer came back in a month and a half with the sensor removed. Sending a computer I use for work back to the service center after a month and a half is ridiculous. I will never, ever choose HP again.