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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Victus 16
Microsoft Windows 11

I bought this laptop for my girlfriend a few months ago. It's been great, the odd usual computer hiccup here and there, but today it shut off with no warning and will not reboot. When pressing the power button, the screen lights up for maybe a half second then immediately shuts off with no other actions occurring. 

 

She has tried turning it on both plugged in and unplugged, with the same result. She cannot test if it is a battery issue because this model has an in-case battery that isn't removable without taking apart the laptop. 

Any help would be appreciated. I build PC's but I am in way over my head here. 

2 REPLIES 2
HP Recommended

@Rogue208

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. To provide an accurate resolution, I need a few more details:

While you respond to that, let's try these steps: 

Hard Reset: Follow the steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked to Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

HP Recommended

Hello @Rogue208 

 

In your case:

- The notebook should normally be disassembled and checked

- Thermal paste for CPU GPU and bridges should be renewed.

- Furthermore, the function of the fan must be checked.

- General cleaning ...

 

If you can't do that, you should have it serviced by a professional notebook repair store.

 

best regards

---

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