HP Victus Hinge Broken – Manufacturing Defect

[Dhinesh_K]

I own an HP Victus Gaming Laptop 15-fa0xxx, and recently, the hinge broke due to what seems to be a manufacturing defect. I have noticed many other Victus users facing the same issue, which raises concerns about the product's durability.

The hinge issue appeared shortly after my warranty expired on August 13, 2024, and if not addressed soon, it might lead to display damage, increasing repair costs. This seems like a design flaw affecting multiple users.

Has anyone found a solution, or has HP acknowledged this issue? I would appreciate any guidance on how to get this resolved, preferably with free repair or replacement, given the widespread nature of this problem.

Looking forward to your responses.

Broken Hinge pic 1Broken Hinge pic 2display lid

[Kuroi_Kenshi]

Hi @Dhinesh_K,

Welcome to the HP Support Community! We're stoked to have you on board! 

I understand how concerning this must be, and I appreciate you reaching out. 

To better assess the situation, could you confirm if there was any accidental damage, or did the hinge break under normal usage? This will help determine the best course of action.

HP is committed to customer satisfaction, and I’ll do my best to guide you through the next steps!

Best regards,

[Dhinesh_K]

Hey Thanks for reaching me. The hinge breaks under normal usage that too after the warranty period ends and there is no accidental damage. I have asked in service center about this issue and they told that if we open and close the laptop the issue occurs, then how will we use the laptop? I'm not a working professional I am a student how can my laptop be opened all the time? If this issue happened only with me you can say that i have made something wrong but most of the victus users facing this issue saying it is manufacturing design defect. Kindly respond and i guess i have answered your questions. Thank you

[Sneha_01]

Hi @Dhinesh_K 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[BoddedaAravind]

Hi Sneha, even I'm using a hp Victus laptop and facing the same issue. It's a manufacturing defect in all Victus models. Would you please help me with free repair or replacement of the damaged parts. 

[BoddedaAravind]

It's so pathetic that hinge of my HP victus was broken and it's out of warranty now, this is a common manufacturing defect in entire Victus series. There are many facing the same problem. You guys should replace the parts or repair for free of cost as it is a wide spread manufacturing defect. This is not expected from brand like hp. Hope my issue will be sorted

[adhithyaa]

hello I am adhithyaa, I'm using the same laptop with the same issue

so, please reply to me and address the issue

[zoey7886]

@adhithyaa, Welcome to the HP Support Community! We're stoked to have you on board! 

I understand how concerning this must be, and I appreciate you reaching out. 

To better assess the situation, could you confirm if there was any accidental damage, or did the hinge break under normal usage? This will help determine the best course of action.

HP is committed to customer satisfaction, and I’ll do my best to guide you through the next steps!

Best regards,

[jayarams24]

Hi, I am facing the same issue. My laptop is a little over 2 years old. There was no accidental damage, the right side hinge broke under normal usage.

[Pratapr338]

i have same issue of hinge and it is manufacturing defect as it is just 1.5 years happen this happen and if repaired what would be cost for it ?