HP Victus Hinge problem

[Cyr006]

My HP Victus Laptop is facing a major physical flaw near the right hinge of the display lid. The hinge area is tearing up the plastic lid, splitting it up into 2  different sections. I have attached photos of the problem below. This is an early stage of finding this manufacturing defect and I am tagging this issue as important because the device display is potentially getting damaged every time I open or close the lid. 
I have done my research and have found that this is a common problem in other units of Victus and Envy series laptops. 

I trusted the brand but I am utterly shocked how this type of serious issue got slipped out of manufacturers' hands.

I am highlighting another post in which a Victus user posts  EXACTLY SAME ISSUE - https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/hp-victus-laptop-screen-cover-bulging...

Here is another post with SAME ISSUE - https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-VICTUS-16-1-HINGE-ISSUE/m-p/865094...

As per my judgement and evidence from other posts and replies, I am safely pointing out that this is an inbuilt issue with Victus, courtesy of the manufacturers of  HP. If tomorrow, my laptop display gets broken because of complications of this issue, HP will charge me huge sums of money, saying that I broke the screen and the device is out of warranty

I hope my message is heard and seen loud and clear through this post/ raised concern. I have done my duty of reporting an inherent flaw in your design of the laptop, due to which the hinge area is tearing up the plastic lid of the display, splitting it up into 2 different sections. I sincerely request to initiate a fix to my problem, replace or repair whatever component is responsible for this issue. This is an issue that came with this laptop and for that reason, I don't expect HP to charge me anything, More Importantly, if left unaddressed, my display will eventually get broken due to this hinge/lid casing problem and ultimately I have to suffer a huge loss. 

[VikramTheGreat]

Hi @Cyr006,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for taking the time to share the detailed description along with the photo. I can clearly see the separation developing near the display hinge area, and I understand your concern about the additional stress that may be placed on the display each time the lid is opened or closed.

To help prevent further damage, I recommend minimizing opening and closing the notebook lid until the unit has been inspected.

The hinge assembly, display back cover, and display enclosure need to be physically examined to determine the cause of the separation and identify which components require replacement.

At this stage, I recommend taking the notebook to your nearest HP Authorized Service Center or contacting the HP Support team in your region. The service team will inspect the device and verify whether the repair qualifies for warranty support, any applicable regional service programs, or whether it would be a chargeable repair if the device is outside the applicable coverage.

An inspection by an HP Authorized Service Provider is the best way to determine the appropriate resolution, as they can assess the hinge mechanism, display enclosure, and any internal damage that may not be visible externally.

To contact HP Authorized Stores, click here:  HP® Service Center Locator - India | HP® Support.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

I hope this helps.

Take care and have an amazing day!