Create an account on the HP Community to personalize your profile and ask a question
11-14-2021 03:41 AM
Product: HP Pavilion Gaming Laptop 15-cx0xxx
Operating System: Microsoft Windows 11
only after 3 years of normal use of the lapotp, I'm facing the issue "HP battery alert: primary interal battery 601". I think that the battery warranty is still valid only after 3 years. Could you confirm that?
1 REPLY 1
11-14-2021 08:27 AM
Unless you purchased an extended Care Pack Warranty, this model series is not likely still in warranty.
Regardless, you can check warranty status for yourself.
Reminder: Please do NOT give us your private information - we are a public user forum.
Check the Warranty on your product
NOTE: Warranty date is updated after purchase and registration of the device.
If the device is not registered, or if there are other issues, submit a Warranty Dispute form.
NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
Reminder: Online database results do not impact the actual contract.
What to do?
Assuming the computer is not in Warranty,
Take the computer to a local repair shop
Purchase and replace the battery
Part number(s) and replacement procedure on Page 39
Description Spare part number
Battery, 4 cell, 70 Wh, 4.55 Ah (includes Mylar and sponge) 917724-856
Battery, 4 cell, 52 Wh, 4.55 Ah (includes Mylar and sponge) L08855-856
HP Collection of “how-to” videos – Battery
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
No Video for your exact system?
YouTube has many, many videos - expand your search beyond the HP gallery offerings...
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your device.
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" (or are missing from the list) are not available from HP.
Parts marked as available for purchase might be available > CHECK: HP Parts Store
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community