HP victus battery not charging when the ac adaptor is pluggeg in

[Shubham18014]

I am facing a lot of problem from past 1 month and have kept on being in touch with the HP customer support regarding this problem. The problem is that my battery isn't getting charged when i plug in my ac adaptor. But when i restart the laptop it begins charging it. But it also stops to charge after the restart in 1-2 hours of use. The customer support gave me numerous amounts of troubleshooting methods but none have worked till now. I have been asking them to send a technician to rectify my problem but they are reluctant to understand the problem i am facing.

I suspect this is either a software problem or the laptop is faulty. 

Can somebody help me?

[sandytechy20]

@Shubham18014

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Shubham18014]

I have sent you the information in your private DM kindly sort this out to the earliest.