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‎08-12-2022 03:49 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Operating System: Microsoft Windows 11

I open the laptop to clean and instal second SSD, I was very gentle, but 2 clips on the cover they just broke off. Someone have expierience with HP warranty and is it just void my warranty if i will be need? 

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8 REPLIES 8

‎08-12-2022 06:26 PM

HP Recommended

@Albert1222 

 

Warranty is a grey/gray area very hard to say in concrete. For new generation machines, adding something or fixing something is a work for Authorized Service Provider parts . You can add yourself. If something went wrong due to this upgrade, I think HP would not honor warranty.


Hope this makes sense.

 

Note: In your case, I don't think HP would replace some broken clips.


Regards.

BH
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‎08-13-2022 01:50 AM

HP Recommended

I don't care about broke clips i just think is it not a good idea to cancell warranty if i will be need something.

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‎08-13-2022 09:42 AM

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@Albert1222 wrote:

I don't care about broke clips i just think is it not a good idea to cancell warranty if i will be need something.

This is a cosmetic error, not a technical one, so don't worry

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‎08-13-2022 10:13 AM

HP Recommended

I will be honest my last laptop HP omen clips destroy after few opens, Normally i open one time in the month to clean everything from the dust, I like to take care of my equipment becouse i was hard work to buy this, So it should be ok? 

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‎08-13-2022 10:16 AM

HP Recommended

Don't wanna repair clips, i just want to know if this cosmetic visual can be cancell my warranty if i will be need

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‎08-13-2022 10:20 AM

HP Recommended

Unless all clips are damaged and the device falls apart when touched, the warranty is not at risk.

 

Don't worry so much...

Good luck

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‎08-13-2022 11:12 AM

HP Recommended

Ok thanks for a help 🙂 

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‎08-13-2022 11:13 AM

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@Albert1222 wrote:

Ok thanks for a help 🙂 

You're welcome !

Good luck

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