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Hello having problem with a Omen laptop ,,15-ce198wm ,, w/8th generation intel core processor,, i7.

HP Recommended
Omen 15-ce198wm
Microsoft Windows 10 (64-bit)

My Omen will not restart , was having problems with software ,pc matic , contacted them about the problem , and did what they asked me to do , after doing the process the latop shut down and to do a restart , it shut down and restarted and shut down and did not restart so i pushed the start button , comes on and goes back off , no fan running or movement , removed the battery and held down the power button to remove power build up in the system , Plugged the power cord in without battery connected and still no start only red power light on and then off for 2 seconds , put battery back in and tried with just battery power same thing 2 second light , tryied then with power cord and battery connected and same thing , laptop is little over 1.5 yrs old . thanks if anyone can help with no start problem

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@Spazzer, Welcome to the HP Support Community!

 

 

Perform the below steps: 

If the computer does not start, the LED lights do not glow, and the display is black, 

you can perform one or more of the following actions to resolve the no power issue: 

  

(Click on the blue letters to get more details about each step) 

  1. Examine the adapter and power cord for physical damage 

  2. Test the power from the AC wall outlet to the notebook connector 

  3. Start the computer using the battery only 

  4. Check that the lid switch moves freely 

  5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. 

 

            Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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