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- Re: How I get a hold of a technician ?!?

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10-16-2020
06:22 PM
- last edited on
10-16-2020
06:28 PM
by
RodrigoB
I had a machine repaired and it should have a 90day warranty; however, when I attempted to contact HP, it wont let me chat with a technician as my warranty expired. SOOOOOOOOO..... How I get a hold of a technician ?!?
OMEN by HP 17-cb0000 Laptop PC
Out of Warranty: Ended on August 08, 2020
Serial number:
[Personal Information Removed]
Product Number:
7KJ87UA
10-17-2020 05:08 AM
@SupriseMe, Welcome to the HP Support Community!
For better assistance, kindly let me know that is the issue with the HP Notebook.
Keep me posted.
KUMAR0307
I am an HP Employee
10-17-2020 08:49 AM
No post, when last posted, I got a fan error 90b on startup, then nothing. Also, the battery showed charging, but it wasn't, as previous to the last attempted post, it showed 0%.
I thought it was my charger, but that works on my other machine.
Now, I got nothing, no post, no power
10-17-2020 09:19 AM
Kindly perform the steps mentioned in this document - Computer Does Not Start
If you are able to boot, run a hardware test.
Let me know how it goes.
KUMAR0307
I am an HP Employee
10-17-2020 01:37 PM
@SupriseMe
In this case, please reach out to the HP Technical Support team in your region regarding the service options.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
KUMAR0307
I am an HP Employee
10-17-2020 01:48 PM
ok; I have done this and every time, it loops back to just the forums or an authorized dealer. I get you guys are busy, i understand that the overall warranty is out; however, your repair, as stated in the receipt, has a 90 day warranty and I have no idea how to contact you other then hoping you respond in this forum.
Is there a special number or email address I can contact in regards to my issue with your teams warranty repair on my machine?
10-19-2020 01:12 PM
Help me with your region (Country) in a private message and I will share the contact details.
Cheers!
The_Fossette
I am an HP Employee