10-16-2020 06:22 PM - last edited on 10-16-2020 06:28 PM by RodrigoB
I had a machine repaired and it should have a 90day warranty; however, when I attempted to contact HP, it wont let me chat with a technician as my warranty expired. SOOOOOOOOO..... How I get a hold of a technician ?!?
OMEN by HP 17-cb0000 Laptop PC
Out of Warranty: Ended on August 08, 2020
[Personal Information Removed]
10-17-2020 08:49 AM
No post, when last posted, I got a fan error 90b on startup, then nothing. Also, the battery showed charging, but it wasn't, as previous to the last attempted post, it showed 0%.
I thought it was my charger, but that works on my other machine.
Now, I got nothing, no post, no power
10-17-2020 01:37 PM
In this case, please reach out to the HP Technical Support team in your region regarding the service options.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
I am an HP Employee
10-17-2020 01:48 PM
ok; I have done this and every time, it loops back to just the forums or an authorized dealer. I get you guys are busy, i understand that the overall warranty is out; however, your repair, as stated in the receipt, has a 90 day warranty and I have no idea how to contact you other then hoping you respond in this forum.
Is there a special number or email address I can contact in regards to my issue with your teams warranty repair on my machine?