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Message 1 of 8
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Flag Post

How I get a hold of a technician ?!?

HP Recommended
Omen Laptop
Microsoft Windows 10 (64-bit)

I had a machine repaired and it should have a 90day warranty; however, when I attempted to contact HP, it wont let me chat with a technician as my warranty expired.  SOOOOOOOOO..... How I get a hold of a technician ?!?

 

CSO Number:
BPRW8931-01
CSO Placement Date:
09-01-2020
Model Number:
7KJ87UA
Model Description:
OMEN LAPTOP 17-CB0002CA
Serial Number:
[Personal Information Removed]

 

 

OMEN by HP 17-cb0000 Laptop PC

 

Out of Warranty: Ended on August 08, 2020

 

Serial number:

[Personal Information Removed]

Product Number:

7KJ87UA

7 REPLIES 7
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HP Support Agent
HP Support Agent
14,460 14,453 950 1,127
Message 2 of 8
Flag Post
HP Recommended

@SupriseMe, Welcome to the HP Support Community!

 

For better assistance, kindly let me know that is the issue with the HP Notebook. 

 

Keep me posted.

KUMAR0307
I am an HP Employee

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Message 3 of 8
Flag Post
HP Recommended

No post,  when last posted,  I got a fan error 90b on startup,  then nothing.   Also,  the battery showed charging,   but it wasn't,   as previous to the last attempted post, it showed 0%.  

 

I thought it was my charger,  but that works on my other machine.   

 

Now,  I got nothing,  no post, no power

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HP Support Agent
HP Support Agent
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Message 4 of 8
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HP Recommended

@SupriseMe

 

Kindly perform the steps mentioned in this document - Computer Does Not Start

 

If you are able to boot, run a hardware test.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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Message 5 of 8
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HP Recommended

No go,  batter led looks like its charging,   got nothing.   To be clear,  I am unable to post to the omen logo scrren.

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HP Support Agent
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Message 6 of 8
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@SupriseMe

 

In this case, please reach out to the HP Technical Support team in your region regarding the service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Message 7 of 8
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ok; I have done this and every time, it loops back to just the forums or an authorized dealer.  I get you guys are busy, i understand that the overall warranty is out; however, your repair, as stated in the receipt, has a 90 day warranty and I have no idea how to contact you other then hoping you respond in this forum.  

 

Is there a special number or email address I can contact in regards to my issue with your teams warranty repair on my machine?

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HP Support Agent
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Message 8 of 8
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@SupriseMe

 

Help me with your region (Country) in a private message and I will share the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

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