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How to cancel an order

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Omen 2L1F4AV_1

Last week I ordered a customized Omen laptop, but then figured out that some of the specs were not what I wanted, while it took so long to ship and I'm a college student that need a laptop immediately so I decided to cancel that. I've already chatted with two customer service staff on The first one submitted a cancellation request for me. I talked with the second one one the next day and she told me that the cancellation process needs 48 hours. It's already half a week now and there's nothing new in my mailbox, nor has my "processing" order status changed.

Currently, my customized laptop still has not been built. So what can I do so as to cancel that laptop order before receiving it? Thank you!


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Hi @ZhaoboLiu,


Welcome to the HP Support Community.  


Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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