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HP Recommended
Hp Omen 17 cb0002-nt (6ZL17EA)
Microsoft Windows 10 (64-bit)

Annotation 2019-08-04 043208.png

 

I have bought a new hp omen 17 6zl17ea freedos notebook and installed windows 10 and all drivers. However, i have a problem with integrated graphics. There is no intel integrated graphic in the device manager,  just seems rtx 2060. Firstly, I thought that my pc doesn't support intel graphics because of motherboard but in hp's site there are two graphic drivers ,which include intel, for my pc. I installed all these drivers but still have same problem. Also, when i opened intel graphics control panel that says " Intel Graphics Driver is not available. Check the driver status and then launch the application." After that, i tried to install the driver from intel's site: https://downloadcenter.intel.com/product/191045/Intel-Core-i7-9750H-Processor-12M-Cache-up-to-4-50-G...
However, i encountered with a new problem, the driver couldn't be installed and gave this error message: "This computer does not meet the minimum requirements for installing the software." ( I can't use manual installing because intel doesn't appear in the device manager.)
I am asking this because i don't know my laptop supports intel graphics or not and i think my laptop's battery drains fastly because of using external graphic card.
Lastly, my questions :

- Doesn't my laptop or motherboard support intel graphics?
- If it doesn't support, why there is a driver for intel graphics in hp's site?
- Is this a technical hardware error or basic software error, should i going to service?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

That is correct. Only the GTX 1050/ti models have Optimus switchable graphics.

The drivers page actually shows all the drivers available for the whole series numbers of that group. That's why you see the Intel driver available.  You just have to ignore the ones that aren't meant for you specific model. If you need help deciding what you need, you can always ask one of us in the forum. 🙂

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3 REPLIES 3
HP Recommended

I may be incorrect, but I believe that the lower end cards and the "ti" series of the NVidia Graphics cards, (for example: NVidia GeForce GTX 1050 & GTX 1050 ti) are the only ones that HP allows to switch between the Intel HD Graphics and NVidia Dedicated graphics systems. Like my former 17t-an100, it had a GeForce GTX 1070 and it was incapable of switching to and/or even installing the driver for Intel HD Graphics. Your machine has a high end card in it so you cannot use Intel HD Graphics as HP has disabled it somehow either by hardware, or hard-coded within the BIOS as a non-changeable invisible setting. 

HP Recommended

That is correct. Only the GTX 1050/ti models have Optimus switchable graphics.

The drivers page actually shows all the drivers available for the whole series numbers of that group. That's why you see the Intel driver available.  You just have to ignore the ones that aren't meant for you specific model. If you need help deciding what you need, you can always ask one of us in the forum. 🙂

HP Recommended

Then why does HP advertise their laptops having switchable graphics? For example I purchased this laptop: OMEN Laptop - 15-dc1088nr. It should not list the intel integrated graphics card at all. This is misleading and false advertisement.

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