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‎06-22-2020 06:10 PM - edited ‎06-22-2020 06:11 PM

HP Recommended
Product: OMEN by HP 15-dc1007nx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I bought my Laptop 4 months ago

Specs:

CPU: I7 9750h

GPU: RTX 2060

System memory: 16 GB 

 

The laptop was working perfectly, and the CPU temperatures did not exceed 87 degrees, but after those four months, the CPU reaches 97-100 ° C while gaming 55-65 idle, not to mention that the area Above the function keys is too hot to touch even though it undervolted by -0.140V, I gave it to service (two-year warranty) I got it from service after 15 days but they didn't fix it, and I did everything Hp recommends (BIOS update, Windows updates, downloaded HP cool sense, Etc ...)

 

What should I do?

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2020 10:52 AM

HP Recommended

@Azozbo50

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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1 REPLY 1

‎06-26-2020 10:52 AM

HP Recommended

@Azozbo50

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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