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‎12-16-2020 11:42 AM

HP Recommended
Product: Hp omen 15
Operating System: Microsoft Windows 10 (64-bit)

I changed the thermal paste on the cpu and GPU, my screwdriver touched one of the components, I don't know which, I then put it back together and tried to turn it on but it didn't and the power button light kept blinking. I then hard reset according to hp support and it is not powering on anymore. I don't know what to do anymore and I'm freaking out this laptop is very important to me.

1 REPLY 1

‎12-22-2020 11:34 AM

HP Recommended

@CollinsOmosivwe

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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