Hp omen won’t turns off sometimes Help please

[Berk2]

Hello Dear Community,

Last night I’m going to sleep and I must turn off my Omen .But when I was clicked turn off pc my pc won’t turn off . Fans are silent like a turn off but 5 sec. later my fans works again in very low mode.And the main problem is all of my Rgb keyboard were on and won’t off.

Yesterday a Windows update cames and I like it but Can ıt cause problem ? 

Or yesterday I remove My office (crack) can it make difference ?

Actualy I don’t think so .

Today morning like 08.10 I tried again and Its happened. I press the wake up button to force turn off and few seconds later I press the button for turn on. Pc normaly turns on (not slow) but my Rgb keyboard won’t turn on. I waited If it come but no . And Im open my lights on Omen Command center, it perfectly turns on and no problem to turn off again.

Wait like this

 (I was do the same thing yesterday night to turn off)

Omen 2018 

Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

16GB

GTX 1050Ti

No CD Driver 

256gb SSD + 2TB HDD

Best Regards.

[Echo_Lake · Accepted solution]

@Berk2

Thank you for posting on the HP Support Community.

I see that your HP omen notebook is not turning off, this sounds like software related issue, 

Let's try:

Firstly, Hard reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery.  

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer.  

6) Try to turn on the computer. 

Non-Removeable:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Press and hold down the power button for 15 to 20 seconds.  

4) Plug-in the Adapter.  

5) Try to turn on the computer. 

Next: Restore BIOS default settings.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

Next: Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant:

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community.  Have a great day!

[Berk2]

Thanks for your support.

But My pc is OMEN this battery can't move unless you open inside.

A few days , I wouldn't get a problem like this but if this again happen I will try this solution.

I saw a Windows update on Control panel>Remove program , but my settings said you are up to date.

I'm removed ıt , and no more problem ı can see.

Again Thank You For Kind and Helpful Reply.

Best Regards.

[Echo_Lake]

@Berk2
Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Note: for the non-removable battery, you can skip that step

Have a nice day ahead.