Hp victus 16 completely stopped working!

[s1anda]

I just got my victus a few months ago and it has completely stopped working. When I plug in the charger no light comes on or anything, ik it’s not the charger because i tried the charger on another laptop and it works. Called hp support and went through trouble shooting and my only option now is to send it to the warehouse for 2 weeks. I’m an architecture student and my final presentation is in 2 weeks 😭 i’m screwed, pls if there’s any known solutions out there I would really appreciate it. has this happened to anyone else?

i really do love this laptop but there seems to be a lot of problems with it. i had a problem come up a couple of months ago where the power button light was on but screen wouldn’t turn on but fixed it at home with hp support.

also side note when i called hp support about the laptop not turning on and they told me i had to ship it to them and it would take about 2 weeks, i was like “oh my god i can’t be without my laptop for 2 weeks” and the guy that i was on the phone with was like “well, you’re already without it now so you’ll be fine”

[A_Gayathri]

Hi @s1anda, 

Welcome to the HP Support Community

I understand you are facing an issue with your Hp victus 16 completely stopped working!. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support