Hp wide vision hd camera issue in hp victus 15

[Aditya442]

from last few day I am facing issue of camera i.e. whenever i try to access camera like in meetings or test its not accessible

even i reset lapptop then also problem not solved . I updated drivers and did all possible ways to solve it but not satisfied.

[Garp_senchau]

@Aditya442, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check in Device Manager

Press Windows + X → Select Device Manager.

Expand "Cameras" or "Imaging Devices".

If the camera is not listed, look under "Sound, video and game controllers".

If camera appears:

Right-click on the camera device and choose "Enable device" (if it's disabled).

Choose "Update driver" → "Search automatically".

If that fails, select "Uninstall device", then restart the laptop to let Windows reinstall it.

Check Windows Privacy Settings

Go to Settings → Privacy & security → Camera.

Ensure:

Camera access is ON.

Let apps access your camera is also ON.

Specific apps like Microsoft Teams, Zoom, or Browser are granted access.

Also, i suggest you refer to these guides for further troubleshooting steps:

HP PCs - "We can't find your camera" error is displayed in Camera app in Windows 10 | HP® Support

HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Aditya442]

i DID EVERY possible way to resolve issue like update drive r, reinstall driver, even reset pc and when i tried o search for hp wide vison hd camera driver on website they are not showing driver available so i think HP by mistake removed services for that driver thats why everyone facing issue.I also did hardware diagnosis but al think i okay...

[Garp_senchau]

Hey @Aditya442, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,