I bought the HP Victus Laptop, which is not a cheap laptop and it's super slow, brand new laptop.

[Hardman8004]

My laptop (HP Victus) is extremely slow and hard to use, it keeps freezing and I can barely used it. This is supposingly a gaming laptop, but can't even handle minor video display properties. I did follow the Hp video on youtube, but it doesn't help. I haven't used this laptop much, so it's not like it's a program that I've installed that's causing the issues.

I am trying to used microsoft clipchamp for video editing, but it doesn't display the video properly, but even video playback isn't doing so great.

please help

[Gaya1239]

Hi @Hardman8004,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Victus Laptop. unit working slowly Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to HP PCs - Computer locks up or freezes (Windows 11, 10)

click here and follow the troubleshooting steps  HP PCs - Improving PC performance (Windows)

click here and follow the troubleshooting steps  HP PCs - The computer is slow when used for the first time (Windows)

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!