I can't use my mouse (Trackpad) while pressing the keyboard when playing games.

[Enid20]

I can't use my trackpad while pressing the WASD on my keyboard because it locks me out and I tried every solution available. Nothing has worked. Is there a way to fix it? I have to use my gaming controller (Xbox One controller) in order to play my games. 

Any help would be greatly appreciated. 

[Riddle_Decipher · Accepted solution]

@Enid20 Welcome to HP Community!

I suggest you follow the below steps to resolve the issue:

• Go to the Control Panel (large icon view) then > click Mouse > Device Settings tab > Settings.
• Under the Synaptics Settings, go to Pointing > Sensitivity > Palmcheck and set the palm sensitivity to the minimum and test the game.

If the issue persists, update bios and chipset drivers from the below link and test:
click here to access the website.

If that doesn't help, try the below steps:

Turning off Smart Sense is not enough. I had to also make a Registry change.

Go to the key HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Defaults

Change the value of the first 3 string entries of PalmKms to 0.

I recommend creating a backup of your registry, if you not comfortable making changes

Also, You may reinstall the keyboard and mouse drivers and check if that brings back the panel.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Enid20]

Thank you so much!! It worked!

[Riddle_Decipher]

@Enid20 Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.