I got scammed by one of the Authorized Hp World Store located in Shahjahanpur, Uttar Pradesh 242001

[FarhanaKhan]

Hello,

I went to upgrade my laptop SSD and ram to an authorised hp store in my city Shahjahanpur, Uttar Pradesh. 242001

My laptop [Personal Information Removed]

The service centre guy charged me an amount of 13 thousand rupees and installed HIKstorage 1024 SSD and Simmtronics Ram! Both are really cheap brands!

I want to know if their products are affiliated in any way with HP?

Why did he install such cheap products on my HP laptop? I feel like a victim right now!

I've attached photos of the SSD and the Bill.

Their number and address are on the Bill as well

I was having a gut feeling about my laptop's performance because the 16GB ram is more than enough to run FL Studio but it was still laggy after the upgrade. So I opened the cover of the laptop to check if the SSD and Ram are from HP or some reputable company or not and I came to know that the gut feeling was right!

Please help me through this as I am a student and got scammed by your authorised dealer!

I am 16 and took the money from my parents to upgrade the laptop.

I await your response!

[sandytechy20]

@FarhanaKhan

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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