cancel
Showing results for 
Search instead for 
Did you mean: 
Vance15
New member
1 0 0 0
Message 1 of 2
307
Flag Post

I have a Hard Drive Short DST check and it failed how can I resolve this issue?

HP Recommended
Microsoft Windows 10 (64-bit)

The failure id is rg8553-9b7a3t-xd7w3g-60qs03

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,253 124,420 20,545 31,577
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05985643

 

After you replace the drive, you can with another working Windows PC and a 32 GB USB flash drive, make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC, using the HP Cloud recovery tool.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation